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TERMS AND CONDITIONS

DELIVERY

It is your obligation to advise the correct delivery address details to us prior or at time of ordering. If you enter the wrong address, we are not obliged to re-send the order to the correct address at our expense.

Depending on the courier service, the driver may leave a card advising the receiver that a delivery was attempted. The receiver is then to make contact directly with the courier to arrange another mutually convenient delivery date or collect from the closest depot. Re-Delivery charges may apply in the event you have been notified of the tracking number and dispatch date (your tracking number is in your account & also emailed).

We try our best working with courier companies but realise all situations are unique. Therefore when purchasing from Boutique Furniture Direct you are accepting your purchased good may be delivered even if someone is not present at the delivery address at time of delivery. We do not take any responsibility of missing goods once your products has been delivered from the courier.

It is the responsibility of the customer to inform us if an order does not arrive. Once we learn if an order has not arrived by the due date, we will lodge enquiries with the courier to ensure delivery occurs as soon as possible. 

We are unable to deliver to PO Boxes. If you leave a PO Box as your address we will contact you to arrange another appropriate address. If we don't hear from you, your order will be refunded.


UNDELIVERABLE POSTCODES

Due to the limited access of our carriers, there are certain postcodes that we are unable to deliver to. Please refer to the list below for more details.

5701, 6740, 6743, 7151, 0800-0999, 2641, 2717, 2831, 2898, 2899, 4184, 4421, 4450-4499, 4680, 4700-4805, 9920-9959, 4806-4899, 4900-4999, 9960-9999, 5701, 6055, 7151, 6215-6699, 6700-6799

We try our best to include all the undeliverable postcodes on the list, however, there are still a few postcodes that are undeliverable for some SKUs. Orders with no shipment service will be cancelled and refunded automatically.

Please kindly contact our customer service for more information if you need the item to be delivered to the remote areas to ensure your order could be processed successfully.

 

CHANGE OF MIND/EXCHANGE

Unless specified in product description, all items are intended for domestic use. It may not be suitable for commercial usage, and the normal warranty may be voided if it is used for commercial purposes.

Unless authorised by management at Boutique Furniture Direct any stock returned for credit will not be readily accepted.  

If you are seeking a exchange, you are required to contact Boutique Furniture Direct within 2 days after the item is delivered.  Exchange of orders will be carried out once the item is returned in the original condition, unused, unsoiled and tags attached. Please be aware a restocking fee may apply. All postage costs for exchanges will be the responsibility of the customer. Please do not post until you have confirmation with Boutique Furniture Direct authorisation - credit will not be be given in this case.

 

DAMAGED ITEMS

We take great care in packaging your goods safely. In the unfortunate event that your items are damaged or leakage in transit, we cannot accept responsibility.  Please check your goods upon receipt for any damage that may have been caused through transit, you are required to notify Boutique Furniture Direct within 2 working days in the unlikely event that the item arrives damaged or faulty.

If you find your product damaged please contact us within 2 days of delivery.  In addition to a detailed description, you are required to provide images (or a short video clip if more appropriate) of the damage in order to proceed with the warranty process. Once assessed and approved by our customer service team, you will be contacted to proceed with the return, refund or replacement process. Please do not attempt to return the item without our approval - credit may not be given.

 

PRODUCT COLOUR DISCREPANCIES & PORTRAYAL

Please be aware some of our products are handmade, slight imperfections are part of the product and we encourage you to see the beauty in its imperfections as you have a one of a kind piece.

Every effort is made to portray items accurately. Please be advised all computer screen colour settings vary and can affect the way products appear on the viewing monitor. Boutique Furniture Direct shall not be held responsible for any colour discrepancies. We will make every effort possible to display our products as clearly and accurately as possible.

 

REFUNDS

A refund or replacement will not be provided if products are being misused, mishandled or mistakenly installed. Customers are responsible for following the instructions and advice given by the manufacturers.

INSTAGRAM